Returns & Warranty – PARFOIS AUSTRALIA SHOP
At Parfois Australia Shop, we’re committed to making your experience with trendy accessories seamless and stress-free. If your item doesn’t meet your expectations, our clear and customer-focused return and warranty policy ensures you’re always covered.
Return Policy
- 30-Day Return Window – Return any unused accessory within 30 days of delivery.
- Condition – Items must be unworn, in original packaging, with all tags intact and no signs of use or damage.
- Process – Initiate a return by contacting our support team with your order number and reason for return.
- Refunds – Once your return is received and inspected, refunds will be processed to your original payment method. Original shipping costs are non-refundable.
Warranty Coverage
We stand behind the quality of every accessory sold through Parfois Australia Shop with a limited warranty, depending on the product type.
This warranty covers:
- Defects in materials or workmanship
- Fabric integrity, stitching reliability, and print durability
The warranty does not cover:
- Normal wear and tear (such as fading, minor pilling, or surface abrasions)
- Damage due to improper use, accidents, or alterations
- Incorrect care, washing, or storage not following care instructions
How to Make a Claim
If you believe your accessory is defective, reach out to our support team with your proof of purchase, clear photos of the issue, and a detailed description.
Depending on the situation, we may offer:
- A replacement accessory
- Repair guidance or technical support for minor issues
- Coordination with local service partners for eligible cases
Need Help?
Our dedicated support team is here for you. For any questions about returns, exchanges, or warranty claims on your accessories, visit our Contact Us page anytime. We aim to respond within 24 hours during business days, starting from 2026-07-01.